Genes Beauty is committed to ensuring your satisfaction with our premium skincare and beauty products. We understand that there may be instances where you may need to return or refund a purchase, and we strive to make this process as seamless as possible. Please review our Refund and Return Policy below:

Returns:

• We accept returns within 15 days from the date of purchase.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
• You will be responsible for covering the return shipping costs unless the return is due to a product defect or error on our part.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Exchanges:

• If you receive a damaged or defective item, please contact our customer service team at support@genesbeautyindia.com within 7 days of receiving your order to arrange for an exchange.

Non-Returnable Items:

• Gift cards and downloadable software products are non-returnable and non-refundable.

How to Initiate a Return:

• Please contact our customer service team at support@genesbeautyindia.com to initiate the return process. Provide your order number, the reason for the return, and any relevant details.

At Genes Beauty, we are dedicated to ensuring your satisfaction with every purchase. If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to our customer service team, and we will be happy to assist you. Your beauty journey with Genes Beauty is our priority, and we appreciate your trust in our products.